Our corporate Communications Center staffs 13 dedicated Communication Specialists who provide a combined 80+ years of emergency communications experience. From our Communications Center we facilitate emergent and non-emergent fixed wing and rotor flight requests 24 hours a day. Our Communication Specialists receive patient transport requests from hospitals, clinics, 911 agencies, and other healthcare providers and mobilize the appropriate pilot(s) and medical team to best meet the needs of the patient. Through live satellite tracking technology our Communication Specialists are able to closely monitor the safe execution of each transport and ensure effective communication with ground support and receiving facilities. Our Communication Center acts as a liaison between pilots, medical crews, administration, maintenance, and customers to ensure we are continually providing a safe and efficient air medical resource while maintaining the highest industry standards.
Our Communication Specialists each complete the NAACS Certified Flight Communicator course as well as on-going training in flight following, map reading, radio communication, Federal Aviation Regulations, aviation weather, customer relations, and emergency procedures, ensuring they maintain proficiency to act quickly and efficiently in any situation.